FREQUENTLY ASKED QUESTIONS
We're only too happy to hear from you if you have a problem, but why not have a look to see if your question is already answered in our list of Frequently Asked Questions. It might save you some time!!!
* Can I listen to i98FM on the net?
* What is the competition line phone number?
* Help! I can't see part of the web site!
* I got an "unauthorized domain" error...
* I heard an ad and missed some info...
* I just won a prize on i98FM - How do i get it?
* Got a different question? Need more help?
CAN I LISTEN TO i98FM ON THE NET?
Yes at the top of each page there is a listen online button. You must have Windows Media player (or compatible player) installed in order to listen in. For Mac users, you need to download 'flip 4 mac' or Windows Media Player for Mac in order to tune in online. There are a limited number of available listening slots, in peak times you may not be able to access the online live feed.
WHAT IS THE COMPETITION LINE PHONE NUMBER?
The phone number is 4226 9898. If you need another number, check out the Contact Us page of this web site.
HELP! I CAN'T SEE PART OF THE WEB SITE!
Are you running any "ad-blocking" software? Products like "Norton Personal Firewall", "Ad-Buster", "Ad-Blocker", "Norton Personal Security" and many more come with a feature that lets you remove the advertisement from web pages. Unfortunately, these packages incorrectly identify content on i98.com.au as advertisements, and removes them! We recommend you disable any "ad-blockers" on your system while surfing our website.
The only other explanation I can offer you is that the web page is extremely busy, and it may take a little longer to load than usual. i98FM's most popular promotions can sometimes spike Internet traffic and some connections slow down. Try pressing "refresh" in your web browser and let everything fully load before clicking any options.
I GOT AN "UNAUTHORISED DOMAIN" ERROR WHEN I TRIED TO FILL IN A FORM ON THE WEB SITE.
The "unauthorised domain" message you are receiving is the result of our "spam protection" function. Because the form you are using sends an e-mail, we have security in place to ensure only our web site can send the e-mails. The reason you are getting the error message is because our web site is unable to identify your PC and therefore unable to verify that you are using our web site.
Do you have a "firewall" product running on your PC? Or perhaps some "anonymizer" software which hides your PC from other sites on the net? You will need to disable these for our web site, so you can use the form.
You can create a rule for our web site only in most software packages, The section that needs to be enabled is "Passing Referrer Information To A Website".
I HEARD AN AD AND MISSED SOME INFO - CAN YOU TELL ME WHAT IT IS?
If you heard an ad on i98FM and you'd like more information please contact the i98FM Switchboard on 4223 4198.
I JUST WON A PRIZE ON i98FM - HOW DO I GET IT?
If you are a prize winner on i98FM you will be notified at the time of winning by the announcer when you can collect your prize from i98FM Reception. Please note that cash prizes (cheques) take 10 -14 working days for processing. Many smaller prizes (like movie tickets, CD's etc.) can be collected the next day from Reception, unless the announcer informed you otherwise. If you have any queries, please give i98FM Reception a call on 4223 4198. You are required to bring ID when collecting your prize.
GOT A DIFFERENT QUESTION? NEED MORE HELP?
Send us an email with your question or message to firstname.lastname@example.org Don't forget to leave your contact details so we can get back to you.
Or, You can phone us, e-mail us or write to us. All our contact details are available on our contact us page click here!